On April 6, 2015, all new support cases must be opened using the Cisco Technical Assistance Center (TAC) by phone, web or email.

To open a TAC case online, you must have a Cisco.com user ID and contract number.

If you need assistance opening a case, call the Cisco TAC at 800-553-2447.

For instructions on creating a Cisco.com user ID and opening a support case by phone, email or online refer to the Technical Support Reference Guide.

Resources on support.sourcefire.com have transitioned to Cisco:

• Cases → Cisco Support Case Manager*
• Downloads → Cisco Software Downloads
• Licensing → Cisco Licensing Website*
• Contacts → Cisco Worldwide Contacts
• Community Discussion Forums → Cisco Support Community - Sourcefire and Cisco Support Community - Sourcefire API
• Knowledge Base Articles → Cisco.com Tech Notes
  • FireSIGHT Management Center: Troubleshooting, Configuration, Maintain and Operate
  • FirePOWER Appliances: Troubleshooting, Configuration, Maintain and Operate
  • FireAMP for Endpoints: Troubleshooting, Configuration, Maintain and Operate

*These resources require a Cisco.com user ID. Register for a Cisco.com user ID today.

For the latest updates on transitioning to Cisco, visit the Service and Support for Sourcefire Acquisition website.

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